Taking over back office activities
Reliable logistics administration, data processing and operational support
DataMondial supports logistics organizations with logistics back office outsourcing, transport administration, data processing and complex administrative processes.
By combining specialized employees with Artificial Intelligence (AI), Robotic Process Automation (RPA) and smart process optimization, we help logistics companies process large administrative volumes efficiently, accurately and at scale.
For an international logistics service provider operating across multiple European seaports, DataMondial provides essential support within the logistics back office. This enables the organization to focus fully on its core activities within transport and supply chain management.
Logistics back office outsourcing project
The customer processes large volumes of logistics files, transport orders and administrative data every day.
Due to increasing volumes, growing complexity within logistics processes and the shortage of qualified logistics personnel, the organization needed a reliable partner capable of providing structural support.
The objective was clear:
To create a scalable logistics back office solution that could flexibly adapt to changing volumes while maintaining quality, speed and continuity.
The challenge
Within international logistics, administrative processes must operate continuously and without errors.
This includes:
- shipping instructions;
- import orders;
- transport documentation;
- invoice checks;
- Track & Trace processes;
- administrative follow-up of logistics files.
Due to high volumes and peak periods, the organization faced several challenges:
- limited availability of specialized logistics personnel;
- high administrative workload;
- dependency on internal employees;
- need for additional capacity during busy periods;
- requirement for consistent quality and predictable processing times.
The organization was therefore looking for a partner who could professionally support logistics administration processes and provide scalable operational capacity.
Our approach
DataMondial a creat o echipă dedicată de backoffice logistic, adaptată complet la procesele, sistemele și cerințele de calitate aDataMondial established a dedicated logistics back office team that fully aligns with the customer’s processes, systems and quality requirements.
A dedicated supervisor monitors the quality, continuity and progress of the activities on a daily basis.
From our European nearshoring facility, we process large volumes of logistics information and support the customer with:
- processing shipping instructions;
- processing import orders;
- transport invoice verification;
- Track & Trace checks;
- train bookings;
- container repair approvals;
- administrative support within logistics processes.
For this customer, we handle among other activities:
- more than 26,000 shipping instructions;
- 9,000 import orders;
- more than 20,000 Track & Trace checks;
- 150,000 transport invoice checks;
- 5,000 train bookings;
- more than 80,000 container repair approvals.
Through clear work instructions, quality controls and standardized processes, quality remains guaranteed, even when processing large volumes.
The result
Through logistics back office outsourcing with DataMondial, the customer has a stable and scalable solution for administrative process support.
The benefits include:
- continuous support of logistics processes;
- reduced dependency on internal capacity;
- processing of large administrative volumes;
- improved predictability of processing times;
- reduced operational pressure on internal teams;
- flexible scaling during peak periods.
As a result, the customer can focus on operational logistics, customer relationships and strategic improvements, while DataMondial ensures a reliable logistics back office.
“DataMondial provides structural support for our logistics back office. With a dedicated team, we can reliably process large volumes of administrative tasks, even when volumes increase. This helps us keep our processes stable while allowing our internal employees to focus on the activities that add the most value to our organization.” — Operations Manager, International Logistics Service Provider
Experience in logistics administrative support
DataMondial supports logistics organizations with various administrative processes where speed, accuracy and continuity are essential.
Our expertise includes:
- logistics back office outsourcing;
- transport administration;
- logistics document processing;
- data entry;
- data processing;
- invoice verification;
- administrative process support.
Through our experience within supply chain processes, we understand the challenges logistics organizations face every day.n procesele de supply chain, înțelegem provocările cu care organizațiile logistice se confruntă zilnic.
Our expertise
DataMondial combines human expertise with technology and process optimization.
We support organizations with:
- back office outsourcing;
- data processing;
- data validation;
- document processing;
- administrative support.
In addition, we use AI and Robotic Process Automation (RPA) to further automate processes, while our Human-in-the-Loop approach ensures reliable quality control for complex exceptions.
As a Dutch company, we deliver our services from our European nearshoring facility in Romania. This ensures that processes and data remain within the European Union while meeting high standards for privacy, information security and process quality.
Need support with logistics back office outsourcing?
Would you like to outsource your logistics administration, reduce operational pressure and improve continuity within your supply chain processes?
DataMondial supports logistics service providers with scalable solutions for logistics back office outsourcing, document processing and data processing.
Interested about the possibilities for your company? Check out our services or contact us.
