DataMondial as a back-office BPO partner in logistics
How can we serve you?
Businesscase: Large logistics service providerCustomer | A large and highly efficient logistics service provider with offices in the European seaports.Assignment | Unburdening: taking over logistical back office activities.Purpose | Continuity and good quality of processes and (complex) files.Approach | A permanent team with a dedicated supervisor to guarantee continuity and quality. Our team takes over large quantities of processes and files. A few examples:
- more than 26,000 shipping instructions
- 9,000 import orders
- 20,000 track & trace checks
- 150,000 transport invoices checks
- 5,000 train bookings
- more than 80,000 container repair approvals
Businesscase: Bill-of-load documents for Rotterdam shipping companyCustomer | A medium-sized shipping company.Assignment | Processing bill or charge.Purpose | An error-free bill of charge processing that also achieves savings of 50%.Approach | First we processed a test batch of 500 bill of load. This shipping company is now outsourcing a number of shipping activities to DataMondial. We work with a dedicated team. The process is adjusted where necessary based on built-in evaluation moments.The customer now does not always have to invest time in targeted training with regard to staff turnover. DataMondial has taken over this training and ensures that the customer does not notice anything about staff turnover. Due to the flawless processing at the shipping company, the draft BL does not have to constantly go back and forth between forwarder and shipping company.
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