One of the largest eSolutions providers in Germany in the field of vehicle claims management also deploys DataMondial as an addition to its state-of-the-art claims handling software. The data entry that cannot be automated/roboticised is processed by us. We offer our client a very fast delivery of all claims uploaded into the system within the allotted time frame, ensuring that the client achieves the KPIs and satisfaction that its end customers expect.
Based on a complex work instruction, DataMondial processes the claims in a secure online platform. The turnaround time for the different types of documents is 1 to 2 hours. There are peak times when many claims come in almost simultaneously. For this, the dedicated team is scaled up to ensure that everything is processed on time within the clear Service Level Agreements. Rigorous quality reporting is part of the process.
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