Outsourcing back office for logistics
Experience in logistics
Cost savings of up to 50%
Remote back office works, thanks to DataMondial"We went for a Proof of Concept with DataMondial and were curious about the rates and especially about the quality. Our Operational Manager was fairly reluctant about this. But as it turns out: DataMondial does understand how things work in logistics! Of course, some fine-tuning with our own logistics experts was needed, but we are extremely happy with the decision to opt for a remote back office. We no longer need to worry about finding and retaining good back-office staff. A load off our shoulders. After a one-off training provided by us, DataMondial further trains its own team for our activities. And we can focus on our customers!"Jan H. , Logistics manager for Dutch shipping company
What a relief. Win-win!"With over 700 destinations through lots of ports, it is quite a challenge to draw up all logistics files properly and on time. Lots of variables play a part, such as legislation, tariffs, shipper and carrier systems. After a pilot with DataMondial, we were convinced that they could properly process our documents within just two weeks. We started in 2015. We then together described the process in a work instruction for the remote team in Romania. The process manager of DataMondial was very helpful in this. More than three years later, we are relieved of drawing up around 20,000 transactions (approximately 30 different logistics back-office activities) per month. Very accurate, with excellent delivery times and insight into the process. Our own staff in Rotterdam and Antwerp can focus on customer service and quality instead of administrative work. A win-win situation!"Piet W. , Operations manager for Rotterdam logistics service provider
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