About DataMondial

DataMondial is your partner for Business Process Outsourcing, with over fifteen years of experience in back-office support and all types of data processing. In our three shared service centres in Romania, our 350 highly skilled employees process your data wherever business processes require a human touch. We continue where automation ends.

We are a Dutch company, born out of personal attachment to Romania, where our shared service centres are located in the towns of Galati and Tecuci. Our clients are medium to large European companies that we provide services for from Rotterdam and Düsseldorf.

How we work

DataMondial takes care of everything, helps you come up with ideas, is flexible and can get to work for you quickly. We use professional validation tools and are experienced in operating the latest IT solutions for automatic document recognition.

Back-office support in our European shared service centre

The highly trained staff at our shared service centres in Romania can provide remote assistance for you. This can be done through your own online IT systems such as Exact, SAP, CITRIX, AccountView, Salesforce or CargoWise , or with our own applications.

Our staff work quickly and accurately and can communicate in English. We train the team based on work instructions that we draw up together with your company. Someone will also be designated as your contact, to keep the lines of communication as short as possible.

Data processing: secure and reliable

Your data is processed in the European Union. We work according to strict SLAs (Service Level Agreements), and we are ISO 27001 certified and GDPR compliant. For our clients in the financial services sector, we comply with the ISAE 3402 standards.

Our employees are carefully selected and vetted and they receive regular security awareness training. We also work with confidentiality agreements, meaning that you are assured of correct and secure data processing and you have full control over your own process.

Our employees

Our staff are more than just employees. Everyone has permanent contracts and they are given internal training. On top of setting a good example as employers, we also support local communities.

What a relief!

With over 700 destinations through lots of ports, it is quite a challenge to draw up all logistics files properly and on time. We were looking for a more efficient way. DataMondial relieves us of over 20.000 transactions and 30 different logistics back-office activities per month. Very accurate, with excellent delivery times and insight into the process. Our staff can focus on their core tasks again.

Manager logistics provider

Uitbesteden backoffice activiteiten

Remote back-office works, thanks to DataMondial

Our Operations Manager was initially reluctant about outsourcing our logistics back-office. But as it turns out: DataMondial understands very well how things work in logistics. We no longer need to worry about finding and retaining good back-office staff. Truly one less thing to worry about and we can focus on our customers again.

Manager shipping company

Outsourcen backoffice

We found experience and flexibility at DataMondial

We were asked by a bank to digitise the personnel archive. Because automated recognition never works 100%, we started looking for a partner to carry out the data validation, enrichment and entry. We were looking for experience, reliability and flexibility. And we found it at DataMondial. They are fully designed for this type of remote work.

CEO scanning company

Digitaliseren archief

Happy with quality, method and delivery times

With DataMondial, we partnered with the remote back-office team. The scope of our outsourcing assignment was complex and involved major challenges. As a B2B company, we have strict SLAs to adhere to. The biggest challenge is in the delivery time of no more than two hours, which must match the SLAs of our clients. We are very satisfied with the quality, method and the delivery times of DataMondial.

Financial Manager technical wholesaler

Backoffice ondersteuning op afstand